Refund policy

Last updated: April 14, 2026

Returns

You have 14 days from the date of delivery to request a return.

To start a return, please contact us at:
contact@seylor.store

Return Conditions

To be eligible for a return:

  • The item must be unused, unworn, and in original condition
  • The item must be in its original packaging
  • Proof of purchase (order number) is required

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

  • Worn or used shapewear
  • Items returned without original packaging

Return Process

  1. Email us at contact@seylor.store
  2. Include:
    • Your order number
    • The reason for return
  3. Our team will provide return instructions

Do not send items back without contacting us first.

Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection
  • If approved, your refund will be processed within 5–10 business days
  • Refunds are issued to your original payment method

Return Shipping Costs

  • Return shipping costs are the responsibility of the customer
  • Original shipping fees are non-refundable

Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery
  • Include clear photos of the issue

We will offer:

  • A replacement OR
  • A full refund

Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account
  • Contact your payment provider (e.g. Stripe or PayPal)
  • If the issue persists, contact us at contact@seylor.store

Important Notes 

  • Products may be shipped from international suppliers
  • Return addresses may differ from the original shipping address
  • We will always provide the correct return instructions

Contact

For any questions regarding returns or refunds: contact@seylor.store